FAQs

1. What is drop shipping?

Drop shipping is a business model where the store owner does not keep the products in stock. Instead, when a store sells a product, it purchases the item from a third party and has it shipped directly to the customer. As a result, the merchant never sees or handles the product.

2. How does drop shipping work?

When a customer places an order on our store, we forward the order details to our suppliers who then ship the products directly to the customer. This eliminates the need for us to hold inventory or handle the shipping process.

3. How long does shipping take?

The shipping time can vary depending on the supplier and the destination of the order. Typically, it takes between 7-20 business days for the products to arrive. However, please note that shipping times may be longer due to factors such as customs clearance or unforeseen delays.

4. Can I track my order?

Yes, you can track your order. Once your order has been shipped, we will provide you with a tracking number. You can use this tracking number to track the progress of your shipment on the carrier's website.

5. What if I receive a damaged or defective product?

If you receive a damaged or defective product, please contact our customer support team within 48 hours of receiving the item. We will work with you to resolve the issue and ensure that you receive a replacement or a refund, depending on the circumstances.

6. Can I cancel or change my order?

Once an order has been placed, it cannot be canceled or changed. This is because we immediately forward the order details to our suppliers for processing and shipping. We recommend reviewing your order carefully before completing the purchase.

7. Do you offer returns or refunds?

As a drop shipping store, we do not handle returns or refunds directly. However, if you are unsatisfied with your purchase, please contact our customer support team and we will work with you to resolve the issue. In some cases, our suppliers may accept returns or offer refunds, subject to their individual policies.

8. Are there any additional fees or charges?

No, there are no additional fees or charges. The price you see on our store is the final price you pay, which includes the cost of the product and shipping. However, please note that customs fees, taxes, or import duties may apply depending on your country's regulations. These additional charges are the responsibility of the customer.

9. Can I contact you for further assistance?

Of course! If you have any further questions or need assistance, please feel free to contact our customer support team at mymodernaura@gmail.com. We are here to help and will respond to your inquiry as soon as possible.